ENKI CYCLES WARRANTY POLICY
ALL BICYCLE MODELS
Each new Enki Cycles bicycle comes with a manufacturer’s warranty for the original retail purchaser. PROOF OF ASSEMBLY BY AN E-BIKE SPECIALIST OR BICYCLE DEALER IS REQUIRED FOR VALID WARRANTY. This warranty provides each original retail purchaser of an Enki Cycles bicycle with a warranty against defects. The warranty claim is directed at the respective dealer or location of purchase.
Warranty claims only exist for initial faults that were already present at the time of handover. Regardless of the legally prescribed liability for defects, Enki Cycles grants a 90-day guarantee for failure of the fork, and electronics. This includes the battery, motor, controller, display, and sensors. In addition, Enki Cycles grants a lifetime warranty for failure of the frame when ridden under normal on-road conditions, subject to the warranty and exclusions listed below.
This warranty, which goes beyond the requirements of statutory legislation for defect liability, will only apply if the following points are met:
1. If bike was purchased from one of our authorized Enki Cycles dealers or our distributors
2. If you are the original and first owner of the bike (warranty is not transferable in the case of a re-sale)
3. If bicycle has followed all intended use purposes
4. If the electronics have not been modified
5. If the bike was assembled by a certified E-Bike specialist or Bicycle Dealer.
All disassembly and shipping costs incurred will be the sole responsibility of the owner. This warranty is only valid for the first buyer. Any other remedy, such as compensation or loss of use, is excluded. The warranty period cannot be extended by granting an additional warranty.
WARRANTY AND EXCLUSIONS
The conditions of the present warranty will apply only if the bike is bought on the territory of the mainland United States of America (plus Hawaii and Alaska), and remains there. No vendor or distributor may change the terms of this warranty unless the vendor or distributor replaces the Enki Cycles warranty terms with its own warranty terms on the company’s letterhead. This warranty does not cover:
i. Normal wear and tear
ii. Damage or failure from abuse, neglect, misuse, or accident
iii. Damage from stunt riding, ramp jumping, acrobatics or similar activities or any activity that is not consistent with the intended use of the bike.
iv. Damages resulting from improper charging of the battery pack or use of any charger not supplied by Enki Cycles or its dealers.
v. Installation of any 3rd party parts, accessories, or electrical components.
vi. Any components that have been modified or tampered with, including but not limited to tires, brake pads, belts, frames, handlebars, levers, rims, chains, lights, motors, battery packs, displays, controllers, etc.
vii. All warranties are void if the bike is used for any purpose other than the reasonable intended use of the bike as described in “Intended Use” section
viii. Additionally, this warranty does not cover damage associated with commercial use.
ix. If electrical parts have been repaired or modified by a person not authorized by Enki Cycles, all warranties are voided
INFORMATION ON WEAR AND TEAR
Some components of your bike are subject to wear owing to their function. The extent of wear depends on the care, maintenance and nature of the use of your Enki Cycle (mileage, riding in rain, dirt, salt, etc.). Bikes that are often left outside can also be subject to increased wear due to weathering. The parts must be replaced once they reach their wear limit. This includes but is not limited to:
a) the drive chain or toothed belt
b) the brake cables
c) the rubber hand grips
d) the sprockets, pinions or toothed belt discs
e) the gear cables
f) the tires
g) the saddle cover
h) the brake pads
i) the rims or brake discs
The brake pads and disks are subject to wear owing to their function. Check the condition of the pads regularly and, if necessary, have them replaced by a specialist dealer. Brake discs also wear out. Regularly have the thickness of the brake discs checked as part of inspection and replace the components, if necessary. Replacing these parts due to wear, is not subject to the statutory warranty. Environmental factors cause wear on these moving parts. These areas must be regularly cleaned and maintained.
Depending on the operating conditions, it cannot be ruled out that parts will have to be replaced due to wear (e.g. if bearing play starts to occur). You must contact your dealer before arranging repairs in order to ensure the quickest and most cost-effective way to deal with your issue. Shipping and disassembly instructions from either the dealer or Enki Cycles must be followed. Otherwise warranty service will not be provided. Failure to comply with the assembly specifications and inspection intervals can void the warranty and liability for defects.
RETURNS & EXCHANGES
We promise to deliver you quality Enki products. If you are not not fully satisfied with your purchase, let us help you with a replacement, return or repair.
RETURNS & EXCHANGES PERIOD
Enki Cycles allows the return or exchange within 15 days of you receiving your product only if the box is unopened.
All returns carry a 15% restocking fee.
HOW TO RETURN AN ITEM
If you wish to return an item to us, contact us with photos proving the item has been unopened. Once we are satisfied with the submitted proof we will issue you the appropriate return shipping labels. A refund will be processed once the item has been received and satisfactorily inspected. Return shipping costs and re-stocking fees are deducted from refund amounts.
FREIGHT DAMAGE POLICY
If your product is shipped to you and arrives damaged, please contact us directly by phone or e-mail within 3 working days from the date of delivery. Please note that any damage caused by shipping is not covered by any warranty, however a claim may be filed with the shipping company.
International orders ship from the USA, meaning buyers are responsible for any taxes and/or customs duties incurred once it arrives in your country. We will not be held responsible for international orders being refused entry into your country. For more details concerning import ability and associated costs, please contact your local customs and borders office.